Frequently asked questions
We’ve done our best to list everything you need to know when planning your stay at Casa LEX I Penthouse, Gran Canaria | with Private Roof Terrace. Can’t find the answer to your question? Get in touch with us!
About the Accommodation
Up to four guests can comfortably stay in our two-storey penthouse.
Pets are not allowed to ensure cleanliness and comfort for all guests.
Yes, towels and bed linen are included for all guests.
Absolutely, the property is child-friendly and safe for families.
Yes, with high-speed internet and dedicated workspaces, it’s perfect for those looking to combine work and vacation.
The apartment is not specifically adapted for wheelchair users or those with mobility disabilities.
Booking Details
You can book directly through our website or contact us via email or phone.
You can also use a platform of your choice:
Cancellations made up to 30 days before check-in are fully refundable.
Yes, an invoice will be provided after booking.
The house rules are available on our website and included
in the booking confirmation.
Please contact our support team, and we will resend it immediately.
Check-In & Check-Out
Directions and address details will be provided upon booking.
Yes, parking is available on-site.
Keys are handed over in person by our property
manager at the property.
Check-in is from 3 PM onwards.
Guests must check out by 11 AM.
No, but our property manager is available for assistance.
Subject to availability, please inquire in advance.
During Your Stay
Yes, our property manager is available throughout your stay.
A mini-market is located within the building complex.
Numerous dining options are available within
walking distance.
Yes, the kitchen is fully equipped for cooking.
Please separate your waste according to the
provided bins and guidelines.
Miscellaneous
Enjoy our solar-heated saltwater pool and private rooftop terrace.
Send us a message, and we’ll get back to you promptly!
A Gem on the Coast of Gran Canaria
Whether on the rooftop terrace, by the pool or directly at the beach, get ready for all-day-long sunbathing and relaxing at Casa LEX.
Book your holidays now!
